I knew the plot after about 10 seconds of the preview which made me ponder and eventually realize that romantic comedies really come down to one simple equation (click on image to read):

Useless life observations and other details regarding my time in London.
When I call a phone help center
Brijesh: “Hi my name is Brijesh. Can I have your first and last name please?”
Me: “Shannon Marquardson”
Brijesh: “Thanks Ms Marquardson, are you a current customer with us?”
Me: “Yes.”
Brijesh: “Thanks Ms Marquardson, what can I help you with today?”
Me: “You overcharged me on my bill and I want a refund.”
Brijesh: “Ok Ms Marquardson. Let me pull up your details. Can you give me your 10 digit account number?”
Me: “Sure, it’s XXXXX-XXXXX”
Brijesh: “Thanks Ms Marquardson. Now please give me the last 4-digits of your social security number?”
Me: “Ok, it’s XXXX”
Brijesh: “Thanks Ms Marquardson. Now please give me your current mailing address.”
Me: “It’s XXXX”
Brijesh: “Thanks Ms Marquardson. And what is your current billing address including the zip code?”
Me: “It’s XXX”
Brijesh: “Thanks Ms Marquardson. And what’s your contact phone number on file?”
Me: “It’s XXXX”
Brijesh: “Thanks Ms Marquardson. Just a few more security questions. What’s your mother’s maiden name?”
Me: “It’s XXXX”
Brijesh: “Thanks Ms Marquardson. What’s your favorite flavor of ice cream, your childhood best friend’s middle name, the name of your first pet and the model of your first car?”
Me: “[Sigh] it’s XXXX, XXXX, XXXX and XXXX. That’s right Brijesh, my favorite ice cream flavor is not chocolate.”
Brijesh: “Thanks Ms Marquardson. Now please tell me, the amount of your last bill, the payment date of your last bill?”
Me: “It was XXX dollars, paid on XX.”
Brijesh: “Thanks Ms Marquardson. Let me finish pulling up your account details....[pause for 2 mintues]...Ms Marquardson, I'm sorry to say but it looks like our system is down so I can't adjust your bill. You'll have to call us back later. Thank you for calling."
*Note: OK, so this wasn't an actual conversation/situation. Just a compilation of many I've had.